Warranty Terms
Sleepwell Warranty Registration
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Warranty settlement value (WSV) :
Sleepwell Mattress - Warranty Settlement Value (WSV) in percentage
| Mattress warranty | Usage Years | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1st Year | 2nd Year | 3rd Year | 4th Year | 5th Year | 6th Year | 7th Year | 8th Year | 9th Year | 10th Year | 11th Year | 12th Year | 13th Year | 14th Year | 15th Year | 16th Year | 17th Year | 18th Year | 19th Year | 20th Year | 21st Year | 22nd Year | 23rd Year | 24th Year | 25th Year | |
| 1 Year | 100% | ||||||||||||||||||||||||
| 2 Year | 100% | 50% | |||||||||||||||||||||||
| 3 Year | 100% | 65% | 35% | ||||||||||||||||||||||
| 4 Year | 100% | 75% | 50% | 25% | |||||||||||||||||||||
| 5 Year | 100% | 80% | 60% | 40% | 20% | ||||||||||||||||||||
| 6 Year | 100% | 85% | 65% | 50% | 35% | 15% | |||||||||||||||||||
| 7 Year | 100% | 85% | 70% | 55% | 45% | 30% | 15% | ||||||||||||||||||
| 8 Year | 100% | 90% | 75% | 65% | 50% | 40% | 25% | 15% | |||||||||||||||||
| 9 Year | 100% | 90% | 80% | 65% | 55% | 45% | 35% | 20% | 10% | ||||||||||||||||
| 10 Year | 100% | 90% | 80% | 70% | 60% | 50% | 40% | 30% | 20% | 10% | |||||||||||||||
| 15 Year | 100% | 95% | 85% | 80% | 75% | 65% | 60% | 55% | 45% | 40% | 35% | 25% | 20% | 15% | 5% | ||||||||||
| 20 Year | 100% | 95% | 90% | 85% | 80% | 75% | 70% | 65% | 60% | 55% | 50% | 45% | 40% | 35% | 30% | 25% | 20% | 15% | 10% | 5% | |||||
| 25 Year | 100% | 95% | 90% | 90% | 85% | 80% | 75% | 70% | 70% | 65% | 60% | 55% | 50% | 50% | 45% | 40% | 35% | 30% | 30% | 25% | 20% | 15% | 10% | 10% | 5% |
The warranty terms are subject to change without prior notice.
Warranty disputes, if any, are subject to the jurisdiction of Delhi.
What to expect from your mattress/use and care?
Please consider this information as what is recommended, if you have any further queries please contact our service team who can answer any of your questions.
Sleepwell Sofa N Bed Warranty
3-year manufacturer warranty on the Sleepwell Sofa N Bed covering manufacturing defects and damage in transit.
Covered in Warranty Manufacturing defects in frame, foam core, folding mechanism and stitching; structural damage occurring during transit.
Not Covered in Warranty
- Damage to fabric, upholstery and cushions due to tears, stains, cuts, colour fading, burns, soiling or spillage.
- Normal wear and tear of foam, fabric and cushioning over regular use.
- Damage to the folding/conversion mechanism due to misuse, improper handling or excessive force.
- Warranty is not valid if the original configuration or structure of the product is altered or modified, or if the product is repaired, modified or serviced by any person not authorized by the Company.
- Damage caused by incorrect cleaning methods, inappropriate use or failure to follow care instructions.
- Warranty is valid only under normal domestic use conditions; commercial use is not covered.
- Damages not specifically listed herein will not qualify for warranty benefits.
- The company's decision will be final on the nature of defects and applicability of the warranty.
Additional Exclusions / Conditions
- Any damage occurring during transit must be reported within 48 hours of delivery along with photographs and proof of delivery. Claims reported after this period may not be entertained.
- The Company's obligation under this warranty is limited to repairing or replacing the defective part/product, at its sole discretion. No refund or compensation shall be payable.
- Any transportation, installation, dismantling, or service visit charges, if applicable, shall be borne by the customer unless otherwise agreed by the Company.
- Damage caused by natural calamities such as floods, earthquakes, fire, lightning, storms, or other events beyond the Company's control is not covered under warranty.
- Damage caused by termites, insects, rodents, pets, or other animals is not covered under warranty.
- The customer must provide the original invoice or proof of purchase to avail warranty benefits.
- The warranty period shall commence from the date of invoice/purchase and shall not be extended due to any repair or replacement carried out under the warranty.
- The Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product.
Regd. Office :
1002 to 1006 The Avenue International Airport Road,
Opp. Hotel Leela Sahar, Andheri
East, Mumbai, Maharashtra,
India 400059
Email: care@mysleepwell.com
Website: www.mysleepwell.com