Sleepwell 100 Days Trial, Return & Warranty Policy

100 Days Trial

Terms & Conditions For 100 Days Trial offer

• The 100 Days Trial offer is solely valid for the first 100 days from the date of delivery. In case of a swap between different models, the Trial offer will be calculated from the first day of delivery of the original product and shall not reset or extend.
• 100 Days Trial is only applicable on standard size mattresses. Purchase of non-standard or custom size mattresses does not fall under the 100 Days Trial offer.
• Customers may request return (subject to eligibility and approval) before the end of the first 100 days, subject to a full inspection and approval by the Company.
• The Return and Refund on the 100 Days Trial offer will not be valid if the product falls under the Exceptions to Return/Refund category.
• The 100 Days Trial offer applies only to original purchases from the official website and shall not apply to purchases made through dealers, marketplaces, or third-party sellers unless expressly approved in writing.
• Please keep a copy of your purchase invoice as proof of purchase. Submission of a valid invoice is mandatory to process any refund claim.
• Any return requests must be exercised directly no later than the 100th day from the date of delivery of the mattress for a refund.
• Returns will be inspected and picked up within 7–15 days of raising a return request.
• All approved refunds will be processed within 15 working days after the mattress has been picked up for return.
• We reserve the right to refuse the 100 Days Trial offer to any individual associated with a competing brand or any party deemed to have a conflict of interest.
• The final and binding decision on refund under the 100 Days Trial offer rests with the Company.
• Disputes, if any, are subject to Delhi jurisdiction only.

Eligibility Limits

• The 100-day trial is limited to one (1) mattress per customer or household.
• Either one double/queen/king size mattress; or two single-size mattresses of the same model.
• If multiple mattresses are purchased, the 100-day trial shall apply only once per customer/household and only to the first eligible mattress.
• All additional mattresses purchased shall be strictly ineligible for return or refund under any circumstances.

Exceptions to Return / Refund (Warranty & 100 Days Trial)

• A registered customer can return a purchased mattress only once. A previously exchanged mattress will be non-eligible for return.
• Returns or refunds will be subject to the condition of the mattress at the time of return. Any signs of improper use or physical damage will result in non-acceptance.
• At the time of inspection, if any signs of liquid spillage, damage, dirt or stain are found on the mattress, the mattress shall not be returned or refunded.
• Usage of the mattress on an improper surface or without proper support will lead to revoking of the return or refund policy.
• Exposure to hot or cold temperatures for a period of time that causes the mattress to deform or tear will also result in revocation.
• A mattress can only be returned or refunded when the original invoice is presented and validated by the Company.
• Refund is applicable at the sole discretion of the Company. The Company's determination shall be final and non-appealable.

Order Modification

• Orders may only be modified prior to dispatch, at the sole discretion of the Company and subject to operational feasibility.
• The customer shall bear logistical charges of Rs. 1000–2000 in case a size change is requested after your product has left to reach you along with any additional costs incurred due to re-routing, handling, or reverse logistics.